Support
Sensitive & Connected is software that therapists use to run their practice and that their clients use to stay connected between sessions. This page explains how to get help with the app.
Contact us
For any question about the app, your account, or something that is not working, write to support@sensitiveco.com. We read everything and reply as quickly as we can, usually within two business days.
When you write, it helps to include:
- what you were trying to do,
- what happened instead,
- the email address you use to sign in.
Common questions
How do I get access to the app?
The client app is invite based. Your therapist sends you a personal invitation by email, and the link in that email sets up your account. If you do not have an invitation, ask your therapist about Sensitive & Connected.
I cannot sign in
Sign-in links and codes are sent to the email address your therapist invited. Check that you are using that address and look in your spam folder. If it still does not work, write to us and we will sort it out.
Questions about your care
We can help with the app, but the content of your therapy belongs to you and your therapist. Questions about sessions, what your therapist has shared with you, or your clinical record are best raised with your therapist directly.
Privacy and your data
How we collect, use and protect personal data is described in our Privacy Policy. For privacy requests, write to privacy@sensitiveco.com.
If you are in crisis
The app is not made for urgent help and is not monitored around the clock. If you are in crisis or worried about your safety, contact your local emergency services or a crisis line in your country right away.